Q & A

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What is Dry Cleaning and what are the benefits?

The DIA can best answer that! https://www.drycleanersweb.com.au/what-drycleaning

https://www.drycleanersweb.com.au/benefits-drycleaning

I am confused by the difference between dry cleaning, wet cleaning and laundering...

In short, dry cleaning is the use of solvents to clean your items. See the link above for more information. Wet cleaning is a gentle clean using water, detergents and sizers to protect the fabric; and laundering is the use of water and appropriate detergent, as you would use at home. All cleaning is done in specially designed machines fit for purpose.

Do you have any agencies?

No. We believe dry cleaning to be a personal experience. When you come into the store, we can discuss your items with you directly, and advise on any course of action needed. We can bring any repair requirements to your attention too. An agency does not have the experience of a Dry cleaner and cannot and should not offer advise on any service. In addition, the risk of damage or loss increases when you do not deal directly with your drycleaner. We speak from experience! Having previously had agencies, losses and damage has cost us much money in the past, even though we were not the cause.

Are you a 'qualified' dry cleaner?

Hmmm I am educated from the "University of Old School", a place where a long time talented dry cleaning expert teaches you the ropes in his factory. So, to answer the question, no. I do not hold any paper qualifications.  It takes many, many years to become proficient in garment handling, processing and pressing, and after 37 years, believe me, I am still learning! 

Why is my wool quilt (and underlay) still stained after dry cleaning? 

We spend an average 121 days per year in bed. During use, the combination of dust, mites, bodily fluids and air causes an oxidation effect resulting in the yellow/brown stains. These cannot be removed with dry cleaning.  Quilts and underlays that are water washable may have these stains reduced/removed with the use of products for this purpose.  Did you know, the average life span for a quilt and underlay is just 5 years? After this time, they should be replaced.

Can coat hangers be recycled?

Great question! It might surprise you to know that they actually can't.

The plastic components may be recycled (check for the recycle symbol) however the wire and metal parts must be disposed of in your rubbish bins. Not even a recycling centre can take them as the wire is nickel plated and not recyclable. Coat hangers pose a problem to recycling operations causing damage and issues to their machinery.

Here at MRDC we welcome the return of good quality, undamaged nickel wire hangers (from your dry cleaning orders) for reuse and for customer needs. Please put all other hangers in your bin.

Can my dry cleaning be stored in the plastic bags provided? 

For a short time yes.  For long term storage, it is recommended the plastic be removed and a suitable cloth suit bag used instead.  The reason for this is plastic generally can give off gases that can cause damage to fabrics and additionally, any moisture within the bag can cause mold etc.  The plastic we supply is purely intended to protect your garments from dirt, dust and fluff until you get them home.

Can the plastic wraps be recycled?

Currently, we are using garment poly with a recycle symbol 4. These plastics are clasified 'soft' LDPE (Low-Density Polyethylene) and are recyclable at any drop point offering REDcycle services (major supermarkets usually have bins available for this purpose). Currently, we are looking at sourcing a compostable alternative, to take our store to the next level of being Eco Friendly.

Do we provide a dying service?  

No, as people have certain expectations in mind, the customer is usually disappointed with the result. The item will never finish 'like new'. There are specialty dye factories in most major cities that you could search.

However, we do sell dyes in assorted colours for natural and synthetic fabrics for you to do at home. When dying garments, natural fibres are the most successful in taking up the dye.  Be careful of threads though as these are usually polyester and will not take up the full colour, if at all.

Are you a member of the Dry Cleaning Institute of Australia (DIA)? 

Yes we are! We have welcomed an association with the DIA and National Launderer to be an asset and great benefit to us and to you.

Do you provide a 3 garment special like most establishments? 

No.  We have decided to step away from this type of trade and charge for individual items.  However, we do offer a 10% bulk order discount on large orders.  We find this service favorable among our customers and is a much fairer system for both customer and business owner.  Occasionally we do offer shop based specials which you will find on this web site.  Keep coming back and check our monthly specials page! 

Some of your prices appear a little excessive.  Why is this? 

The most obvious resaon is for continued upgrades to the business so that you can be serviced better. Also, I believe that 'Fair Trade' starts at home and your service provider should be paid correctly. In short, our business in located in the country and we are priced accordingly.  We have limited services for trade supplies and these tend to be priced higher than the city due to freight etc. Additionally, our store operates solely on electricity, therefor making running costs much higher than a city store who makes use of natural gas. Bare in mind that a lot of our essential item prices (trouser, jackets etc) are actually some of the cheapest in the area!

Do you have a fast or urgent service? 

Yes we can provide a 2 hour service if required.  This option is available only if the equipment has not been turned off and is otherwise not in use.  We do make exceptions for funerals as these events are indeterminable. Otherwise, we offer a same day service as long as your order is in by 10am! 

Do you operate on Saturdays? 

Yes!  *We take work in for same day cleaning on Saturday's until 9am for pickup from 11.30am. Please allow for delays as Saturday's can become quite busy!  As this is classified an 'urgent' service, be aware that any garments needing re-cleaning may be finished without stains removed due to time restraints.

Do you have 'stuff ups'? 

Of course, although rare, we are only human after all!  Having said that, we take all possible measures to avoid this, but sometimes accidents will occur.  With these circumstances we make sure the customer affected is compensated in a fair and reasonable manner and within accordance of our terms of use.

*Same day and urgent services incure a surcharge